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Cancellation Policy | Digitalpiano.com

Cancellation

1. Cancellation rights

You have the right to cancel your purchase contract within a 15 day period without providing any reason. The cancellation period starts 15 days from the day you or a third party (not the carrier) receives the goods and ends 30 days after the goods are delivered to you.

To exercise your cancellation rights, you must contact us (Søren Nørregaard Pedersen, Digitalpiano.com A/S, Muslingevej 40, 8250 Egå, Denmark, info@digitalpiano.com, telephone: +45 38 10 08 44) using a clear statement (such as a letter sent by mail or email) about your decision to cancel your purchase. You can use the form below, but it is not mandatory.

In order to make use of your rights of cancellation, you must inform us of your choice to cancel your purchase within 30 days of receiving the goods.

2. Consequences of exercising your cancellation rights

When you cancel your contract of purchase, we will refund all costs, including the cost of delivery (except for other charges such as expidited delivery fees), as soon as possible and no later than 14 days from the date we receive the cancellation from you.

We use the same payment method in the refund as you used in the original purchase, unless you have agreed otherwise with us. You will not, under any circumstances, be required to pay any extra fees when you are refunded. We reserve the right to withhold the refund from you until we have received the returned goods, or until you have provided proof that you have returned the goods.

You must return the goods to us within 14 days of the date upon which you informed us of your cancellation, i.e. within a maximum of 44 days of you receiving the goods (e.g. if you cancelled on day 30). In other words, the shipping deadline is 14 days after you have made your cancellation. You are responsible for the shipping cost. You may also be required to pay the loss of value on the goods if they are damaged due to incorrect handling.

The right of cancellation does not apply to the following:

  • Delivery of goods that are prefabricated and which have been manufactured individually according to the specific requirements of the buyer.
  • Delivery of sealed goods which for health protection or hygiene reasons are not suitable for return if their seals have been removed after delivery.

Cancellation form

(If you wish to cancel your contract of purchase, please fill out this form and return it to us.)

– To Customer Service, Digitalpiano.com A/S, Muslingevej 40, 8250 Egå, Denmark, info@digitalpiano.com

– I/we (*) hereby cancel the agreement entered by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

– Ordered the (*)/received the (*)

– Name of the buyer

– Buyer’s address

– Buyer’s signature (only on paper format)

– Date

(*) Remove where it is not suitable.

3. Special instructions

If you finance this purchase with a loan and later cancel it, you are no longer bound to the loan agreement, provided that both purchases constitute an economic unit. This is especially important if we help you find a lender to fund your purchase, or if you find a lender yourself. If the loan is already registered with us when the cancellation takes effect, your lender will enter into a contract with us, regarding the legal consequences of the cancellation, according to our terms and conditions as a result of their financing contract with you. However, this does not apply if the current contract concerns other financial instruments (e.g. securities, exchange rates or derivatives).

If you want to avoid a contractual obligation, you should use your rights of cancellation and cancel your loan agreement if you have the opportunity.