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30 Days Money-Back-Guarantee

Yes, of course we offer money back! You can read more about the terms below.

Why do we offer a Money-Back-Guarantee?

Imagine the following situation: You purchase a digital piano in our online store, but it turns out that it is not the instrument you really wanted.

No worries!

We know that mistakes happen, and for this reason we grant a 30 Day Money-Back-Guarantee on all the instruments that are available for purchase at, in addition to the statutory cancellation right. (Except Yamaha Agent - CVP-805, CVP-809, CSP-150, CSP-170, CLP-785 & CLP-795)


The only exceptions are customized products that are manufactured or ordered specifically for you, i.e. products that are not normally found on (e.g. a piano in a special color or a spare part for a digital piano).

How does the 30 Day Money-Back-Guarantee work? What other conditions are there?

If you are not satisfied with your purchase, you are more than welcome to contact us! You can reach us at, or +45 38 10 08 44.

Each return must be arranged with us in advance. We cannot grant a refund on goods about which we have not been notified.

All goods must be shipped to us in their original packaging, including accessories and without any signs of excess wear, as we would like to sell returned goods as used goods (B-Stock) in our store. Therefore, we kindly ask you to pack the goods as well and as carefully as possible. If you need help with packaging or have any further questions, do not hesitate to email us at or call us at +45 38 10 08 44, where you can reach us during our opening hours.

We take no responsibility for damages which are incurred during the transport of your returned product. If the returned items are damaged, we may not be able to refund the full purchase price.