Digitalpiano.com • CVR: DK41133198
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Shipping
1. Shipping
The following delivery times are measured from the time of dispatch and are only applicable if the ordered items are in stock.
| Country | Courier company | Shipping addresses | Delivery costs for orders with a total weight up to 30 kg |
Delivery costs for orders with a total weight above 31 kg |
Delivery time |
|---|---|---|---|---|---|
| Denmark |
|
All addresses within the country *1* |
|
Free of charge to the curbside2 |
1 working day if you order before 1:00 PM *3* |
| Finland |
|
All addresses within the country *1* |
|
Free of charge to the curbside | 4 to 10 working days |
| Germany |
|
All addresses within the country *1* |
|
Free of charge to the curbside |
3 to 6 working days *4* |
| Austria |
|
All addresses within the country *1* |
|
Free of charge to the curbside |
3 to 6 working days *4* |
| Norway |
|
All addresses within the country *1* |
|
Starting at NOK 999.00 SPECIAL OFFER: Free of charge for items with a value above NOK 5,000.00 |
4 to 10 working days |
| Sweden |
|
All addresses within the country *1* |
|
Free of charge to the curbside | 4 to 8 working days |
| France |
|
All addresses within the country *1* |
|
Free of charge to the curbside |
4 to 10 working days *5* |
| Belgium |
|
All addresses within the country *1* |
|
Free of charge to the curbside | 4 to 10 working days |
| Netherlands |
|
All addresses within the country *1* |
|
Free of charge to the curbside | 3 to 6 working days |
*1*See point "2. Delivery to islands not accessible by bridge" below.
*2*Bigger instruments, including the following models, require specialized handling, which can be provided by professional piano transporters for an additional fee: Kawai CA-99, NOVUS NV-5S and NOVUS NV-1010, Yamaha NU-1X, Yamaha N1X Avantgrand, Yamaha N3X Avantgrand, Yamaha CVP-809GP, Yamaha CLP-765GP, Yamaha CLP-795GP, Kawai K-15 ATX2, Kawai K-200 ATX2, Kawai K-300 ATX2, Kawai K-500 ATX2, Kawai K-300 AURES, Kawai K-500 AURES, Yamaha B-1 silent, Yamaha B-2 silent, Yamaha B-3 Silent, Kawai GL-10 ATX2, Kawai GL-20 ATX2, Kawai GL-30 ATX2, Kawai GX-2 ATX2. A delivery fee of DKK 50 / EUR 10 or more will be added for the purchase of accessories, depending on their weight and size.
*3*The listed delivery time is only applicable for instruments and instrument/accessories bundles. The expected delivery time for separate accessories is 2 to 10 working days.
*4*Slightly longer delivery times can be expected during periods of increased traffic.
*5*Slightly longer delivery times can be expected for remote mountain locations.
2. Delivery to islands not accessible by bridge
If you choose a delivery address located on an island that is not connected to the mainland by a bridge, please be aware that additional shipping costs will apply. The exact shipping costs vary greatly and depend on your exact location. Therefore, we advise you to send us an e-mail or give us a call before placing the order, so that we can inform you about the additional costs.
Delivery times to such islands are also longer than expected.
This information is relevant for the following postal codes:
| Country | Postal codes where special delivery is required |
|---|---|
| Denmark | 3700 - 3799, 4592, 5960, 5970, 5985, 6700, 7884, 8305, 9940 |
| Finland | 22000 - 22999 |
| Germany | 18565, 25849, 25859, 25863, 25869, 25938 - 25942, 25946 - 25949, 25980, 25992 - 25994, 25996 - 25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498, 83256 |
| Norway | 9170 - 9179, 8099 |
| Sweden | 10005, 13025, 13033, 13034, 13036, 13038, 13039, 13042, 13043, 13055, 13056, 37022, 43080 - 43099, 45204 - 45205, 47112 - 47115, 47500 - 47599, 62000 - 62999, 74296 - 74297, 76017 - 76019, 91803 |
| France | 97200 - 97299, 17111, 17123, 17190, 17310, 17370, 17480, 17550, 29990, 56840, 17410, 17580, 17590, 17630, 17670, 17740, 17880, 17940, 22870, 29242, 29253, 29259, 56360, 56590, 56780, 85330, 85350, 20000 – 20999 |
3. Delivery times and dates
The delivery time depends on the product ordered by the customer. If the customer orders an item that Digitalpiano.com has in stock, he or she can expect a delivery time of 3-5 working days. If the item is not in stock at the warehouse in Aarhus, Denmark, the delivery time may be up to 8-14 working days, unless the goods are also out of stock at our supplier. In the latter case, the customer will be notified as soon as we receive an update about the status of the product from our supplier. The shipping time also varies depending on where in the country customer chooses to have the goods delivered.
4. Stock status
Since Digitalpiano.com uses a larger logistics partner, a product that appears to be in stock may take longer than expected to arrive. In this case, the customer will be contacted by Digitalpiano.com’s sales department, who will inform the customer about any delays or help them find a replacement product.
5. Pick-up
A customer may also pick-up their order directly from either of Digitalpiano.com’s store in Aarhus, Denmark. When ordering, the customer can choose the shipping method "Pick-up". Once the order is completed, the customer will receive an order confirmation via email, and when the order is ready to be picked up, the customer will be contacted. The customer must print out the relevant order confirmation and bring it with them when they pick up their order.